I recently gaveSupport.com’s System TuneUp service a try.
Basically, a support representative goes through your computer using remote connection software.
They do some tune-ups and fixes to make your computer faster and work more efficiently. The service competes with extra services provided by computer manufacturers and of course the services that the Geek Squad provides.
Support.com is strictly phone/Internet based, so they can’t really fix hardware issues. They have technicians based in their Syracuse, NY call center.View Post
It is all US based and the company (SupportSoft) started offering consumer services in December of 2006 or so.
Before that, they made remote help support. The company is relatively small and has about 15 technicians on the floor at any given time, depending on the time of the day, etc.
When you call Support.com’s 1-800 number, you are automatically connected to the person that will be helping you. There was no hold time and I was surprised at the lack of menus.
After the technician collects your billing information, etc., you download the software and get it setup.
It wasn’t complicated, but was slightly more involved. The software doesn’t work with Firefox, which is disappointing.
The agent who helped me (Phil) was friendly and seemed to know what he was talking about. He took a conservative approach (as opposed to going in and deleting a whole bunch of stuff), which I personally prefer.
Phil did a good job at avoiding dead air during the conversation, which is one of the biggest challenges during technical support calls.
My computer is running faster and the only problem I had was with Mozilla Firefox. When we uninstalled an older version of Mozilla Firefox, it uninstalled both the old version and my current version.
It was really easy to get Firefox working again I just had to download it and reinstall it. I could have called Support.com to have done that, but didn’t need to.
Phil told me that Support.com’s most popular services included Spyware Removal ($79) and their Comprehensive Problem Resolution Service (they fix a problem for $39, $99 or $129 depending on the issue).
All fees are flat rate and Support.com guarantees that the problem will be fixed.
I liked how Support.com has customer reviews and feedback posted at https://www.support.com/reviews.
At https://www.support.com/incidents, they also show some of the most recent problems fixed.
The transparency is a nice touch. After the experience, I filled out a simple survey.
I’m an expert PC user so I probably wouldn’t need to use this service. Would I recommend it to someone who doesn’t know that much about computers?
Definitely.
Support.com is a wise choice for someone who needs help fixing their computer up from the convenience of their home.
An easy service to recommend.
Subscribe
to our Windows Newsletter. You'll receive the most comprehensive news
and updates about Microsoft's Windows 8 sent to your email inbox. In addition, I'll
send you my eBook "The Case for Windows 8 - Volume 1".
Sign up here
